Box Office Manager

The Valley of the Moon Music Festival is seeking a Box Office Manager to oversee all aspects of ticket sales and customer service operations at the venue's box office during the 2025 summer season (July 12 – July 27, 2025). This role involves managing ticket inventory, coordinating with FOH staff, and ensuring a smooth ticketing process for patrons attending events.

Responsibilities will include:

•    Supervise all ticket sales activities during the festival, including in-person, and online sales.
•    Ensure accurate recording and tracking of ticket sales transactions.
•    Provide excellent customer service to patrons by addressing inquiries, resolving issues, and assisting with ticket purchases.
•    Handle escalated customer concerns or complaints in a professional and timely manner.
•    Oversee the operation of ticketing software and hardware systems.
•    Prepare financial reports detailing ticket sales revenue and attendance metrics after each performance.
•    Troubleshoot technical issues related to ticketing systems and equipment

Training:

A mandatory two-hour training session will be held via Zoom prior to the start of the festival to ensure the Box Office Manager is fully prepared.

Qualifications:

• Bachelor's degree in business administration, hospitality management, or related field preferred.
• Previous experience in box office management or ticketing operations required.
• Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills.
• Proficiency in computer software applications, including ticketing software (Tix) and Microsoft Office suite.
• Ability to work evenings, weekends, as required by Festival schedule. 
• Valid Driver’s ID and access to a vehicle. 

Dates/Compensation:

The Box Office Manager must be available to work on-site in Sonoma, CA from July 12 - 27, 2025.

This is a contract seasonal staff position. Compensation $2,700 commensurate with experience. No employee benefits will be offered or available.

Hours/Locations:

Expected hours include weekends and some weekday evenings. The majority of events take place at the Hanna Center Auditorium. There are 4 offsite* events during the festival. 

Concert Dates:

Sat 12 - 2:30pm lecture and 4pm concert at Hanna  

Sun 13 - 4pm concert at Hanna

Tue 17 -  7pm concert at La Luz*

Sat 19 - 2:30pm lecture and 4pm concert at Hanna 

Sun 20 - 4pm at Hanna

Tue 22 -  7pm concert at Buena Vista winery* 

Fri 25 - 6pm concert at Hanna

Sat 26 - 2:30pm lecture and 4pm concert at Hanna 

Sun  27 - 11am kids concert at community center*,  4pm concert at Hanna and 6pm closing celebration at Hanna or private residence*